All clothing apparel/soft goods will be shipped via Australia post express post or Aramex couriers with tracking provided
FREE POST applies to ALL apparel/ soft goods purchases over $75 shipped Australia wide.
All purchases up to $75 will have a flat $8 shipping charge applied, Australia wide.
Tracking Your Post parcel
Once your order has been packed and left our warehouse you will be emailed a tracking number from Australia Post or Aramex
Please check your junk mail as some customers find this email is redirected to this folder.
Australia Post Orders can be tracked at http://auspost.com.au/track/track.html
Aramex Orders can be tracked at https://www.aramex.com.au/tools/track/
We aim to have your parcel posted on the day of order or first working day after you have ordered. In some some cases where stock is limited please allow up to 2-3 business days for dispatch.
Australia post Express post is 1-6 days Australia wide depending on your location with most major urban areas taking 1-2 days to arrive from posting date.
Parcel post is used for some bulky items including footwear and will take 2 + business days.
All Boards/hard goods will be shipped with a suitable courier service.
FREE FREIGHT applies to all purchases delivered in Victoria
ALL other Australian states are calculated based on the location. Board Packages over 2 meters in length will incur a higher freight charge.
All deliveries will require a signature upon arrival. If no one is there to sign a card will be left notifying where the parcel can be collected or how to arrange drop off. It is the purchaser’s responsibility to collect goods if carded. If parcels are not collected and returned it is at the purchaser’s expense.
Tracking Number will provided after purchase along with a link to track your item.
All International purchasers need to email our customer service team at [email protected] with intended purchases and delivery address and we will respond with shipping costs.
It’s a rare event that an Australia Post parcel or Courier shipment goes missing. When this does happen it can often take some time with our shippers to investigate, which is out of our control. Public holidays, weekends, weather, strikes, accidents and all sorts of things can impact deliveries and delivery times which are all out of our control. On the rare occasion that we have a problem please be patient, we share your disappointment and we will do our best to get it resolved as efficiently as possible.
Once your order/purchase has been made no changes are able to be made to the order.
Please check your shipping address and details are correct. Incorrect delivery addresses and return to sender due to wrong or insufficient shipping information, postage and freight costs, cannot be refunded.
If you discover that you have entered incorrect shipping information please email us ASAP at [email protected] and we will attempt to correct the mistake.
If you choose the click and collect option you can pick up your purchase from your nominated strapper store location. Be prepared to show proof of purchase and photo ID when collecting your order in store.
We aim to have all click and collect orders ready for you to collect within 48 hours (excluding custom surfboard orders). We will notify you by email or text as soon as your order is ready to collect.
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